FAQ

Ordering Furniture from Hardman Design 

PLEASE NOTE:

Due to the current Coronavirus outbreak, please allow 5-10 business days for shipping until further notice.  For shipment to the USA, please allow 7-15 days.

To keep things fair for all our customers during this crisis, expedited shipping is not available.

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Our production process is entirely in-house. This means we can manage the journey for you to the finest detail, and you will only receive your product when you’re entirely happy. And to make you happy…

We provide samples of the exact style of wood we will use for your furniture. We will also send you images of every step of the creation of your item. We understand that ordering bespoke items remotely can feel a little unusual, so our processes are set to make you feel entirely comfortable.

Our returns policy on standard items is 14 days. You can return a custom product if it is damaged in transit. This must be reported to us within 24 hours of accepting delivery.

 

Are you looking to refurbish a room or maybe your entire home? How about a custom wood dining room table or some handcrafted bedroom furniture? Hardman Design creates all kinds of handmade items for your home or business. Let us take you from the beginning of the ordering process, all the way through to receiving your beautiful and exceptional furniture.

Picking Your Furniture

As you check out our custom furniture options, the ORPHELIA Set may strike your fancy. It is as beautiful as it is sturdy with its American Walnut and Iron construction. Although the tabletop length is 280 cm, you can have any size and shape you want. You might want a long contemporary coffee table made from ebony oak.

This is just one of the many options you have with Hardman Design. We offer a wide range of pieces for your home or business.

Ordering

Talk to us about your furniture needs. Our people are available via email or phone, and we make sure everything gets done per your instructions. Once your order is placed, and payment received, your custom furniture dreams begin to take shape.

Creation

Everything at Hardman Design, from dining room furniture to things for your office, is handmade. You become part of the process as we send you images of each stage of construction, starting with the wood we pick. Stage by stage, you get to see your furniture come to life.

Finishing

What kind of finish would you like on your new furniture? There is a wide range of finishing choices. After your custom furniture is completed, we can ship it to your home or place of business. Your creation is packed in wooden boxes to prevent damage. You also have these options:

  • Expedited build time
  • Premium shipping – white glove service
  • Set your delivery time and day 

5* Guarantee 

All our furniture comes with a 5*, 5 year guarantee. 
This guarantee covers the structural Integrity of your furniture and all of its components, as well as covering against faults or defects from manufacturing. 
Under this guarantee, we will supply you with a new replacement part, part refund or a complete new unit, depending on the nature of the claim. 

Exclusions
Wear and tear or any damage resulting from abuse or poor caring for the item. Intentional or accidental. 
This guarantee excludes accidental damage normally covered under buildings or contents insurance. 
The guarantee terminates in the event that the client makes any modification to the product, or attempts to fix or install the piece without prior approval from Hardman Design. 


Damage in transit
In the unlikely event that your furniture is damaged during delivery, we will be happy to supply a replacement component providing you are able to notify us within 24 hours of receiving the goods. 
You will be asked to provide a photograph of any damage in email with your order number. 


General Terms
Proof of purchase is the responsibility of the purchaser. The guarantee is non-transferrable and valid from the date of the original purchase only. 
Consistent with meeting our obligations under this guarantee, Hardman Design reserves the right to undertake the least costly option. This may involve rectifying the problem, supplying a replacement piece or refunding part of the original order. The amount of the claim shall be limited to the original purchase price paid for the product. 
This guarantee is additional to the terms of all legislation relating to the supply of goods and services and does not affect statutory rights for either party. 

Delivering your Products - A must read!

Unless otherwise stated build time is 4-6 Weeks. European Delivery time is 5 business days and International deliveries are 5-10 business days, this is on top of the stated build time. Delivery is to the apartment building, this means you will need to assist with getting the delivery into your apartment if it is not on the ground floor. If this is an issue we can discuss a premium service which includes delivery into your home and installation which, depending on delivery location starts from an additional 50€.


Delivery time is on top of build time and is usually 3 to 5 business days. We make it our goal to deliver orders on time to the deadline or sooner if possible. All pieces are delivered flat packed to make delivery easier and more cost effective. At home, the assembly is always straight forward with holes predrilled and minimal tools required. All in all, putting the table together will take you 5-10 minutes and a bed frame 10-20 minutes, just get in touch if this is something you would like to discuss.


Please be aware we run a small business which means each of us to take responsibility for many roles in the business. This means emails can take a day to answer. However, if it's really important I am always available on the telephone number below.

Insured Delivery

All Items are insured to the value of the item. 

Delivery

In case of damage please keep the packaging and documents to the package and product.

Any damage must be reported within 24 hours of receipt of the package.

Even though we work with utmost care, it can happen that an order is mixed up, was packed incorrectly or some other assistance is needed. If you have any questions or comments, please do not hesitate to contact us as right away and we will do our very best to fulfil your needs. Whatever happens, we want only 100 %, satisfied customers! Should you have any questions or ideas then get in touch, I'd love to hear from you.

Premium Shipping and Faster Build Time

Write to us if you want premium shipping, expedited build time and the following.

  • Set the day or delivery?

  • Delivery time slot allocated inside 3 hour time window.

  • Optional delivery white glove service with 2 person installation

  • Optional expedited build time

Packaging

a young man standing in a room

Packaging is the key to ensure products are always received in top condition. All Wood items are packaged in wooden boxes to ensure absolutely no damage. On top of this all items are insured against damage. We use DHL Express, DPD and Haulage Companies to ship throughout the World.

All Items are insured to the value of the item. Expedited shipping is available.

Ordering with us...

For Shipping and Tax purposes we require....

  • Telephone number

  • Your Name

  • Delivery Address

  • Billing Address (where applicable)

  • Email Address

Accepted payment methods

  • Transferwise Transfer

  • Google Pay

  • Apple Pay

  • Bank Transfer

  • Credit Card, Mastercard, Visa, Maestro, American Express

  • Shopify Pay

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Returns and exchange details

Refunds are done on a case to case basis. All packaging must be kept to help with claiming Insurance. Pictures help any claim.

Standard items can be returned within two weeks of delivery, that is items ordered direct from the shop without any alterations to sizes, colour or design. Custom sizes and new customized orders cant be returned unless there is a fault with the piece or the are delayed for more than 60 days.

In case of damage please keep the packaging and documents to the package and product. Any damage must be reported within 24 hours of receipt of package. 

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders, items on sale.

Delivery FAQ

Q. What are my build times?
A. Standard build time is currently  4-6 Weeks, This varies seasonally. Difficult customised items can take up to 10 weeks to build.


Q. What are my delivery times?
A. Delivery are usually received within 3-5 Business Days in Europe and 3-6 Business Days USA. Other shipping times available upon request.

Q. Will I offer insurance on all packages, or only some?
A. Insurance is offered on all Items and is included in any item or Shipping costs.

Q. What will I do when items are lost or damaged in the mail?
A. Shipped items are the responsibility of Hardman Design until they arrive at said delivery address.

Q.What mail providers do I use?
A. Normally DHL, Parcel force, TNT and GLS. For special items we also contract specialised haulage companies

Q. Will I offer expedited shipping?
A. Yes!

Q. Do you ship internationally?

A. We ship worldwide and can supply a shipping quote should you be interested. Please message me.

Q. Do you take custom orders?
A. Yes. Most of the projects are customized in some way by our clients. Customization of any piece is possible at no extra cost, however, overall size increases will be reflected in the final price.


THINGS YOU SHOULD KNOW WHEN ORDERING FURNITURE WITH HARDMAN DESIGN

Please note that your order may consist of several packages and could be delivered on different days. I you only receive a partial delivery and in the following days the rest of the furniture does not arrive, please contact us immediately.

Incomplete or incorrect delivery should be reported as soon as possible directly to our customer service via mail to: info [!at] hardman design.build. 

Due to past experiences when you receive a package you must either:

*open the package in the presence of the driver, check the merchandise and only then sign the acknowledgement of acceptance of undamaged goods,
**or insisting the driver makes a note that you have NOT YET inspected the contents of the shipment

In case of damage please keep the packaging and documents to the package and product. 

Any damage must be reported within 24 hours of receipt of package.

Even though we work with utmost care, it can happen that an order is mixed up, was packed incorrectly or some other assistance is needed. If you have any questions or comments, please do not hesitate to contact us as right away and we will do our very best to fulfil your needs. Whatever happens, we want only 100 % satisfied customers!

 For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

Should you have any questions or ideas then get in touch, I'd love to hear from you. 

HARDMAN DESIGN TEAM