FAQ

a person sitting at a table using a laptop


Ordering Furniture from Hardman Design 

***GUARANTEED PRE CHRISTMAS DELIVERY ON ALL ORDERS UP UNTIL 25.11.2019

Are you looking to refurnish a room or maybe your entire home? How about a custom wood dining room table or some handcrafted bedroom furniture? Hardman Design creates all kinds of handmade items for your home or business. Let us take you from the beginning of the ordering process, all the way through to receiving your beautiful and exceptional furniture.

Picking Your Furniture

As you check out our custom furniture options, the ORPHELIA Set may strike your fancy. It is as beautiful as it is sturdy with its American Walnut and Iron construction. Although the tabletop length is 280 cm, you can have any size and shape you want. You might want a long contemporary coffee table made from ebony oak.

This is just one of the many options you have with Hardman Design. We offer a wide range of pieces for your home or business.

Ordering

Talk to us about your furniture needs. Our people are available via email or phone, and we make sure everything gets done per your instructions. Once your order is placed, and payment received, your custom furniture dreams begin to take shape.

Creation

Everything at Hardman Design, from dining room furniture to things for your office, is handmade. You become part of the process as we send you images of each stage of construction, starting with the wood we pick. Stage by stage, you get to see your furniture come to life.

Finishing

What kind of finish would you like on your new furniture? There is a wide range of finishing choices. After your custom furniture is completed, we can ship it to your home or place of business. Your creation is packed in wooden boxes to prevent damage. You also have these options:

  • Expedited build time
  • Premium shipping – white glove service
  • Set your delivery time and day 

Small Shop with Big Results

You enjoy many advantages when you work with a small shop specialising in handcrafted furniture because we never hurry the process. Building a sturdy and long-lasting work of art takes time. There are no shortcuts. There are no assembly lines cranking out large volumes of furniture. Our bespoke wooden furniture experts take their time and pay attention to every detail, no matter how small. We take great pride in our work, and it shows it the quality and beauty every item possesses. Each piece of furniture gets the care and attention it needs to become a cherished part of your life. Normally, it takes about 4-6 weeks to complete your bespoke furniture and a week for delivery. However, we can reduce this timeframe upon request.

Discover Hardman Design

Shopping for beautiful custom made furniture is fun, but to actually own one of these works of art is something you should experience to appreciate. Come and discover the difference handmade, bespoke furniture can make in your life, today. In the UK, you can call +44 7305 368537 from 9 am to 8 pm or click here to get to our contact page.

Delivering your Products - A must read!

Unless otherwise stated build time is 4-6 Weeks. European Delivery time is 5 business days and International deliveries are 5-10 business days, this is on top of the stated build time. Delivery is to the apartment building, this means you will need to assist with getting the delivery into your apartment if it is not on the ground floor. If this is an issue we can discuss a premium service which includes delivery into your home and installation which, depending on delivery location starts from an additional 50€.


Delivery time is on top of build time and is usually 3 to 5 business days. We make it our goal to deliver orders on time to the deadline or sooner if possible. All pieces are delivered flat packed to make delivery easier and more cost effective. At home, the assembly is always straight forward with holes predrilled and minimal tools required. All in all, putting the table together will take you 5-10 minutes and a bed frame 10-20 minutes, just get in touch if this is something you would like to discuss.


Please be aware we run a small business which means each of us to take responsibility for many roles in the business. This means emails can take a day to answer. However, if it's really important I am always available on the telephone number below.

We offer Premium Shipping and Faster Build Times! 

Write to us if you want premium shipping, expedited build time and the following.
Set the day or delivery?
Delivery time slot allocated inside 3-hour time window.
Optional delivery white glove service with 2 person installation
Optional expedited build time
Packaging
Packaging is the key to ensure products are always received in top condition. All Wood items are packaged in wooden boxes to ensure absolutely no damage. On top of this, all items are insured against damage. We use DHL Express, DPD and Haulage Companies to ship throughout the World.

Insured Delivery

All Items are insured to the value of the item. 

All pieces are handmade and variations in the metalwork and wood characteristic are to be expected. Wood grain and colour vary from table to table as in from tree to tree. All of our wood is, when possible, locally sourced and sustainable, and every piece is custom made, by hand, in our workshop. We strive to create beautiful furniture that will enrich your everyday life and last for generations.

Delivery

In case of damage please keep the packaging and documents to the package and product.

Any damage must be reported within 24 hours of receipt of the package.

Even though we work with utmost care, it can happen that an order is mixed up, was packed incorrectly or some other assistance is needed. If you have any questions or comments, please do not hesitate to contact us as right away and we will do our very best to fulfil your needs. Whatever happens, we want only 100 %, satisfied customers! Should you have any questions or ideas then get in touch, I'd love to hear from you.

Premium Shipping and Faster Build Time

Write to us if you want premium shipping, expedited build time and the following.

  • Set the day or delivery?

  • Delivery time slot allocated inside 3 hour time window.

  • Optional delivery white glove service with 2 person installation

  • Optional expedited build time

Packaging

a young man standing in a room

Packaging is the key to ensure products are always received in top condition. All Wood items are packaged in wooden boxes to ensure absolutely no damage. On top of this all items are insured against damage. We use DHL Express, DPD and Haulage Companies to ship throughout the World.

All Items are insured to the value of the item. Expedited shipping is available.

Customised

All items are completely customisable to any shape, size, and building material. Simply get in touch via email or telephone. All our products ship worldwide.

All pieces are handmade and variations in the metalwork and wood characteristic are to be expected. Wood grain and colour vary from table to table as in from tree to tree. All of our wood is, when possible, locally sourced and sustainable, and every piece is custom made, by hand, in our workshop. We strive to create beautiful furniture that will enrich your everyday life and last for generations.

Ordering with us...

For Shipping and Tax purposes we require....

  • Telephone number

  • Your Name

  • Delivery Address

  • Billing Address (where applicable)

  • Email Address

Accepted payment methods

  • Transferwise Transfer

  • Google Pay

  • Apple Pay

  • PayPal

  • Bank Transfer

  • Credit Card, Mastercard, Visa, Maestro, American Express

  • Shopify Pay

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Returns and exchange details

Refunds are done on a case to case basis. All packaging must be kept to help with claiming Insurance. Pictures help any claim.

Standard items can be returned within two weeks of delivery, that is items ordered direct from the shop without any alterations to sizes, colour or design. Custom sizes and new customized orders cant be returned unless there is a fault with the piece or the are delayed for more than 60 days.

In case of damage please keep the packaging and documents to the package and product. Any damage must be reported within 24 hours of receipt of package. 

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders, items on sale.

Delivery FAQ

Q. What are my build times?
A. Standard build time is currently  4-6 Weeks, This varies seasonally. Difficult customised items can take up to 10 weeks to build.


Q. What are my delivery times?
A. Delivery are usually received within 3-5 Business Days in Europe and 3-6 Business Days USA. Other shipping times available upon request.

Q. Will I offer insurance on all packages, or only some?
A. Insurance is offered on all Items and is included in any item or Shipping costs.

Q. What will I do when items are lost or damaged in the mail?
A. Shipped items are the responsibility of Hardman Design until they arrive at said delivery address.

Q.What mail providers do I use?
A. Normally DHL, Parcel force, TNT and GLS. For special items we also contract specialised haulage companies

Q. Will I offer expedited shipping?
A. Yes!

Q. Do you ship internationally?

A. We ship worldwide and can supply a shipping quote should you be interested. Please message me.

Q. Do you take custom orders?
A. Yes. Most of the projects are customized in some way by our clients. Customization of any piece is possible at no extra cost, however, overall size increases will be reflected in the final price.


THINGS YOU SHOULD KNOW WHEN ORDERING FURNITURE WITH HARDMAN DESIGN

Please note that your order may consist of several packages and could be delivered on different days. I you only receive a partial delivery and in the following days the rest of the furniture does not arrive, please contact us immediately.

Incomplete or incorrect delivery should be reported as soon as possible directly to our customer service via mail to: info [!at] hardman design.build. 

Due to past experiences when you receive a package you must either:

*open the package in the presence of the driver, check the merchandise and only then sign the acknowledgement of acceptance of undamaged goods,
**or insisting the driver makes a note that you have NOT YET inspected the contents of the shipment

In case of damage please keep the packaging and documents to the package and product. 

Any damage must be reported within 24 hours of receipt of package.

Even though we work with utmost care, it can happen that an order is mixed up, was packed incorrectly or some other assistance is needed. If you have any questions or comments, please do not hesitate to contact us as right away and we will do our very best to fulfil your needs. Whatever happens, we want only 100 % satisfied customers!

 

Here you can see some of the information we collect when we build your customized order profile.

Customer Name Address, Email, Telephone number

Product Name

Material

Dimension (cm)

Thickness (mm)

Legs

edges straight

made from how many boards

Stain

Finish

Wood Sample photo

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

Should you have any questions or ideas then get in touch, I'd love to hear from you. 

HARDMAN DESIGN TEAM