Refund-policy

How can I cancel my order?

You have the right to cancel your order within 30 days after delivery without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Hardman Moebel Limited 124 City Road, London EC1V 2NX UK, +44 20 8106 2919, hello@hardmandesigns.com) of your decision to cancel this order by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this order. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this order to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Can I return a piece of furniture? Effects of cancellation:

If you cancel your order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this order. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal from this order to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

I don't like the colour of my product - can I return it?

If you do not like the colour of the product, you should contact us immediately. We put the customer at the centre of the creation and production process to ensure you get what you expect. But in that case, give us a call or email, and we will investigate as soon as possible.

Can I cancel a custom-made product that I have ordered from you?

Custom-made products can be canceled as long as production has not yet begun. Once production has started, the order cannot be canceled due to the personalized nature of these items. After receiving your custom-made product, returns are not accepted, as these items are crafted specifically to your unique specifications and are not resellable to other customers.

If your custom-made product arrives damaged or faulty, please contact us immediately within 24 hours of receiving the shipment. To process any claim, please keep the original packaging and all documents related to the packaging and the product. Our policy requires us to first attempt to rebuild or repair the product to meet the agreed specifications. A refund will only be considered if the issue cannot be resolved through rebuilding or repair.