Returns

You have the right to cancel your order within 30 days after delivery without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Hardman Moebel Limited 124 City Road, London EC1V 2NX UK, +44 20 8106 2919, hello@hardmandesigns.com) of your decision to cancel this order by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this order. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this order to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you cancel your order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this order. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal from this order to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you do not like the colour of the product, you should contact us immediately. We put the customer at the centre of the creation and production process to ensure you get what you expect. But in that case, give us a call or email, and we will investigate as soon as possible.

Unfortunately, we do not accept cancellations for these products, as custom-made products are only those that are tailored to your specifications. The process of ordering something unique for a specific customer starts at an early stage. As these are not standard items, they cannot be resold, so a cancellation cannot be accepted. Refunds will be made on a case-by-case basis. All packaging must be saved to aid in obtaining insurance. Pictures help with every complaint. Standard items can be returned within 30 days of delivery, i.e. items ordered directly from the store without changing size, colour, or design. Special sizes and new custom orders cannot be returned unless there is a fault in the piece, or they are delayed by more than 60 days. In the event of damage, please keep the packaging and the documents relating to the packaging and the product. Any damage must be reported within 24 hours of receipt of the shipment. The following items cannot be returned or exchanged Due to the nature of these items, unless they arrive damaged or defective, I cannot accept returns: customized or personalized orders, or items on offer.